1.0 Definitions of Emergency Plumber Manchester
1.1 For the purpose of these Terms & Conditions the following words shall have the following meanings:
(a) “The Company” shall mean Emergency Plumber Manchester
(b) “The Customer” shall mean the person or organization for whom the Company agrees to carry out works & supply materials.
(c) “The Engineer” shall mean the representative appointed/employed by the Company.
1.2 Any works carried out by the company are in accordance with these terms and conditions.
1.3 For the purposes of these terms, “in writing” includes by email and any document that is set out in a hand-held device and any signature on a hand-held screen shall be treated as in writing.
1.4 No amendments can be made to the Terms and Conditions unless in writing authorized by the company.
2.0 Estimates and Quotation
2.1 The value of the estimate is what we expect to charge the Customer for the works, based on our initial discussions. In the event of unforeseen circumstances or unexpected issues arising, it may be necessary to review the original price and provide the Customer with a new estimate. Customers have the right to accept or decline the revised price.
2.2 Estimates are not fixed prices or firm prices unless specifically stated. The estimate is a detailed assessment of minimum costs based on a visual inspection carried out by the company, together with any details made available by the customer. The final price will be determined by the quote.
2.3 Dismantling, clearing and reinstatement of any fitted cupboards, etc. to permit the proposed works to proceed will be charged at extra cost unless specified.
3.0 Payments
3.1 Where the services or works provided by the company are found to have any minor faults that need to be rectified by the company, the customer agrees to pay 95% of the total invoice amount immediately after the works are completed. The customer must then allow the company access without delay so that any faults can be resolved and completed. Payment will be due for the remaining 5% balance after the fault has been corrected, or within 7 days of the invoice date if access has not been made available – whichever is sooner.
3.2 Unless payment has been made and received in full, the company is not required to supply any guarantees, certificates or other similar documents to the customer for works carried out.
3.3 Company will charge the Customer for all reasonable costs and expenses (including legal costs and costs of any third-party debt recovery service) incurred in the collection of any overdue amount.
3.4 For the avoidance of doubt, Customer agrees to settle any invoice in full within 7 days of invoice and Customer further agrees to pay us interest Bank of England base rate on any payments not settled in accordance with these Terms and the terms of the applicable quotation.
3.5 The company procedure for late payments is listed below. The company will contact the on the phone number and email address provided by the customer. If payment is not made in full by the date displayed on the invoice company will proceed with the following steps and administration fees.
(a) Send the written reminder by Email, SMS or Post to the address provided by the customer if payment is not made on time, asking for immediate payment in full according to the invoice
(b) Send the Invoice to the third-party debt collector company, the customer is responsible for paying any extra charge as a result of ignoring the payment
(c) Send the Letter before the claim on notice that court proceedings may be brought against the customer, the customer is responsible for paying any extra charge as a result of ignoring the payment.
4.0 Customer Responsibilities
4.1 The customer will inform the company, prior to the works commencing, of any hazards or potential hazards that are known or suspected in or around the premises where the works are due to be carried out.
4.2 The customer will grant us access to the premises where the works are to be carried out and will ensure that all necessary consents, permissions, and licenses, if any, have been obtained in advance of the works commencing.
4.3 It is the customer’s responsibility to protect the items, the company will not be liable for damage to unprotected fixtures and fittings. The customer must make reasonable preparations for work to be executed. This includes the preparation of work areas to avoid damage to fixtures and fittings.
4.4 The company will not accept liability for damage to fixtures and fittings not being removed but in the area, where works are being carried out.
4.5 Unless the Quotation specifies otherwise, the Customer will be responsible for any cleaning and redecorating which is necessary to the Site after the Company has completed the agreed services.
4.6 The Customer will notify the Company in advance of any defect in the gas, electricity, plumbing, and water systems in the Customer’s premises which are known to him.
4.7 It is the responsibility of the Customer to ensure that all children and pets are kept away from the areas in which we are working.
4.8 The customer shall be solely liable for any hazardous situation in respect of Gas Safe regulations, or gas warning notice issued unless otherwise caused by our Gas Safe operative.
Customers have to notify the Company if any warning notices were issued by another Gas Safe engineer.
4.9 The company needs access to all necessary facilities at the customer’s location, including water supply, electricity, and restroom facilities, to perform the work. Customers may refuse to provide these facilities, but any time spent traveling to secure them will result in an additional charge.
5.0 Company Responsibilities
5.1 The company will undertake the works with all due care, skill and diligence, will complete the works within a reasonable timeframe and will ensure that we comply at all times with all applicable laws and regulations.
5.2 Company confirms that we hold, and will continue to hold a valid and current Public Liability Insurance.
6.0 Guarantee
6.1 The Guarantee shall be for labor only in respect of faulty workmanship for 12 months from the date of completion with the manufacturer’s warranty in force. The Guarantee will become null and void if the work/appliance completed/supplied by the Company is:
(a) Subject to misuse or negligence.
(b) Repaired, modified or tampered with by anyone other than a Company Engineer. The Company will accept no liability for, or guarantee suitability, materials supplied by the Customer and will accept no liability for any consequential damage or fault.
6.2 The Company will not guarantee any work in respect of future blockages in waste & drainage systems.
6.3 Work is guaranteed only in respect of work directly undertaken by the Company and once payment in full has been made.
6.4 This guarantee does not extend to existing installed equipment, pipework, or fittings to anything not installed by the company.
7.0 Materials and Products
7.1 Whilst certain items may be specified by name or model, we reserve the option to supply goods of different manufacture providing they shall be suitable for the purpose intended.
7.2 If the customer supplies the material and for whatever reason installation is not possible due to wrongly providing materials, wrongly measured, not fit for purpose, not in accordance with British standards or installation location will not be in accordance to British standards the customer will be charged a fee for Companies expertise, engineer advice and time spent in the property.
8.0 Insurance
8.1 Company Public Liability Insurance covers only Company work, any defects and damages on the existing installation will not be covered by Company Insurance.
9.0 Limitation of Liability
9.1 Where any specific risk is identified on the Risk Assessment noted, the company shall not be liable for such risk or event and the Customer agrees to bear such risk.
9.2 The Company does not provide qualified telephone advice and does not accept liability for advice that the Customer may claim to have received by telephone.
9.3 The customer shall indemnify the Company against all actions, claims, demands, suits, losses, costs, expenses and charges which the company may incur from a third party, and which result from a breach of the customer’s obligations, undertakings and representations and warranties in connection with this contract.
10.0 Attendance
10.1 All dates given for the start or duration of the works are given in good faith based on the information gained during the survey and our current workload commitments. These times may be varied, however, due to unforeseen circumstances i.e. emergency callouts, breakdowns, etc. or to circumstances beyond our control. No liability will be accepted if it is not possible to meet the customer’s timescales.
11.0 Health and Safety
11.1 If at any point prior to or during agreed works factors arise that pose a health and safety risk to one of our Engineers, the Company reserves the right to withdraw services without notice. The Customer will be liable for payment in full for such works and/or labor and materials already carried out/expended on the job. This right arises where the health and safety issue is not a result of the company’s actions.
11.2 The customer will at all times ensure the environment is safe for the Company and its engineers/representatives for the purpose of carrying out the works. Customers must inform and provide the Company with information about Health and Safety issues.
12.0 Force Majeure
12.1 The Company shall not be liable for any delay or for the consequences of any delay in performing any of its obligations if such delay is due to any cause whatsoever beyond its reasonable control and the Company shall be entitled to a reasonable extension of the time for performing such obligations.
13.0 Removal of Waste and Material
13.1 The company is not responsible for the removal of any waste materials unless specified in the quote and agreed. The customer is responsible for the removal of any/all waste materials resulting from the works carried out by the company.
14.0 Damage
14.1 Whilst all reasonable care will be taken during the execution of the works, no responsibility can be accepted for any faults or failures that may occur to existing pipework, fittings, equipment, etc. due to disturbance caused by the proposed works.
14.2 If during the execution of the proposed works it is necessary to gain access into floors below-fitted carpets, these will be lifted by us and laid back on completion. No re-stretching or fixing has been allowed unless specified. For floors covered with thermoplastic tiles, a vinyl sheet covering, cork tiles, or laminate flooring, no allowance has been made for reinstatement unless specified.
14.3 It is the responsibility of the customer to protect items of furniture, furnishings, fixtures and fittings. We will make reasonable efforts not to cause damage. It is suggested that the customer remove items that are considered to be a problem. If items remain within the working area, it is the responsibility of the customer to cover such items.
14.4 If damage to plaster and brickwork is caused it will be the customer’s responsibility to make good. We cannot accept responsibility for any damage to wallpaper, paintwork, tiles, carpet, furniture etc. Any silicone work does not carry any guarantee.
15.0 Miscellaneous
15.1 During the execution of the proposed works, it may be necessary to isolate various water, gas & electrical services. This will be advised in good time and the period of isolation will be as short as possible.
15.2 The company reserves the right to take photographs of the Customer’s facilities that are relevant to this Agreement, both before and after the provision of any Services.
16.0 Cancellation and Termination
16.1 The customer may cancel the emergency appointment at any time. However, we do not offer refunds once the appointment has been confirmed and payment has been made.
17.0 Decline work
17.1 The Company reserves the right to refuse or decline work at its own discretion. Where the Company agrees to carry out works for the Customer those works shall be undertaken by the Company at its absolute discretion.
18.0 Complaints
18.1 We hope and expect that Customer will have no cause to complain about any aspect of our service. If, however, there is anything at any point that does not meet Customer expectations, please do not hesitate to let us know and we will do our utmost to make things right. However, if the issue is not related to products supplied by the company or work provided by the company and everything was done correctly by standards and regulations we might charge the Customer for our time. Customer can contact us through our website – www.emergency-plumber-manchester.uk email – info@emergency-plumber-manchester.uk / Phone – 07444 70 70 55
Thank you for your business! We very much look forward to working with you.
